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Replacing Damaged or Defective Goods

Replacing Damaged or Defective Goods

If your product is damaged in shipment or won't light or is defective in any way, you must provide us with the following for us to replace or issue store credit. Sparklers in-CyberSpace DOES NOT issue refunds - only replacement of product or store credit. All damages must be reported within 30 days of receipt of product. Reports of claims of damages after 30 days are null and void.

Damaged Items

All damaged replacements will be submitted to FedEx, UPS or USPS for a claim so we need to following in order to replace your product:

  • Photo of the shipping box
  • Photo of the inside box
  • Photo of the damaged items
  • How many damaged items
  • copy of the order or order number or name used to order
  • confirmation of shipping address

Without the above, we cannot process your claim for damaged items.

Defective Products

In order to replace defective items a claim must be made within 30 days of purchase plus we need a video of the item and how it's behaving, the defective item returned to us along with any unused items in the package or box BEFORE we can issue a replacement.

As pyrotechnic items are hand made in China, there may be a few in each case that won't work properly. If it becomes more than that, we need to know and we need to know exactly how many along with how they are working to cause the issues. That's why we need a video. We need this info to send to the manufacturers. We can't supply them with vague comments. We need to know EXACTLY what's going on and send them the unused items for them to test.

Pyrotechnic products can be affected by storage conditions and any claims made after 30 days requesting replacement or refunds will not be honored as too much time has passed and to many factors beyond our control can affect the items while in your possession.

Please send all returns with the appropriate documentation to the return address on the shipping label.

If you have any questions, please call 561-814-4969 Leave a message or text us for faster service.

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Sparklers in-CyberSPACE LLC does not advocate or recommend using the products in this website in a manner that will cause harm to yourself or others. If you or your employees or friends choose to do so, you do it with the understanding that Sparklers in-CyberSPACE LLC will not be held responsible for any injuries due to your, your friends or employees making a conscious choice to mishandle the sparklers by you, your employees or your friends. Hazardous warnings are on packaging and some are implied. These are dangerous materials just as sharp knives, bullets, matches, etcetera and should be used with care and caution.

You MUST be 18 or over to purchase fireworks and you must obey the laws of your state. If you purchase any items from this site that are illegal in your state, you are solely responsible for all legal consequences resulting from the transportation, storage and use of your state's illegal products.

Use safety precautions when using deregulated toy novelty Fireworks as they do contain minimal amounts of explosive chemicals and are dangerous when used in an irresponsible manner. Children MUST be supervised by adults.

When purchasing fireworks from Sparklers in-CyberSpace LLC, you agree to indemnify and hold harmless Sparklers in-CyberSPACE LLC from any and all legal consequences arising from the purchase, transportation, storage or use of fireworks and other pyrotechnic materials by you, your employees or friends and agree to all this websites terms and conditions plus the laws of your state.