How do you calculate the shipping fee?
Shipping fees are automatically calculated by USPS or UPS when you add an item to your shopping cart. We do not have anything to do with how the shipping fees are calculated.
Where is my order?
To view the details and status of your order
What paper stock do you print on?
Our banners are printed on quality vinyl up to 44” wide. Our cutouts and mounted posters are printed on either ¼” or ½” foam poster board (foamcore) from 31 inches wide to a custom 44 inches wide by 6 feet tall maximum. If you are getting paper products printed, please view navitor.com – along with our in-house printing, we are associates of Navitor and can get you affordable discount pricing.
How do I prepare files for print?
Follow the dimensions given in the description of the item. We accept .jpg, .pdf, .eps, .tif, .psd, .cpt, .cdr, .ai. Please use no less than 300 dpi – 600 dpi when creating the files and convert all text to curves unless you include the font along with the artwork when saving to vector files (.pdf, .eps, .psd, .cpt, .cdr, .ai)
Do you have any downloadable templates?
Not at this time but we expect them to come soon. If you would like to use a template, please use the templates from Navitor.com – we not only have an in-house printing company but we are also resellers for Navitor.com.
Can I cancel or change my order?
We will be happy to help you cancel your order up to 4 hours after your order. Orders may be eligible for cancellation upon request via email or phone call or text to 570-240-6371. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. (15%-30% of total transaction) Once the order has been placed successfully, No Refunds are issued for the Logo, or Graphic design services.
What if I am not satisfied with my order?
We are committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process.
What is your return policy?
Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify within 2 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement, the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.